Privacy Policy
At Exofresh, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.
Our Commitment to Your Privacy
Exofresh values the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our store, use our services, or interact with us in any way. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you interact with our services.
Personal Information You Provide:
- Contact Information: Name, email address, phone number, delivery address
- Account Information: Username, password, preferences, purchase history
- Payment Information: Billing address, payment method details (processed securely through our payment partners)
- Communications: Records of your communications with us, including customer service inquiries and feedback
Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, products viewed, purchase history
- Location Information: General location based on IP address or precise location with your consent
2. How We Use Your Information
We use the information we collect for various business purposes, including:
| Purpose | Description |
|---|---|
| Order Fulfillment | To process and deliver your orders, send order confirmations, and provide customer support |
| Personalization | To tailor product recommendations and shopping experiences based on your preferences |
| Communication | To send you updates about your orders, new products, promotions, and important service announcements |
| Service Improvement | To analyze how our services are used and make improvements to enhance your experience |
| Security & Fraud Prevention | To protect our business and customers from fraudulent activities and security threats |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes |
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who perform services on our behalf (payment processing, delivery, marketing, analytics)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of Exofresh, our customers, or others
International Data Transfers
As a premium importer of global products, some of our service providers may be located outside India. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure storage of information with access controls
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your data.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Objection: Object to processing of your information for specific purposes
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request a copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit certain functionalities of our services.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced functionality and personalization
- Advertising Cookies: Used to deliver relevant advertisements
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:
Visit Us
Shop No.16-17, A block, Omaya Plaza, Rajpur
Call Us
+91 91099-10999
Email Us
info@exofresh.com
Business Hours
Monday-Saturday: 9:00 AM - 9:00 PM
Sunday: 10:00 AM - 8:00 PM
Effective Date: December 2025
Last Updated: December 2025